Frequently Asked Questions

Please read our FAQ before sending us a message.

What are my delivery options?

sneakerbrothers – we offer free delivery anywhere in south africa from 3 pairs and above….we also ships sneaker wordwide contact us for the shipping charges for international orders

How long does it take for delivery?

Our delivery times are within 2 to 3 working days for main city centres  during office hours, Monday to surtuday, 8am to 5pm. sneakerbrothers wants to deliver on time as promised. However, things happen and so we are unable to guarantee that all orders will be delivered within the stipulated time frame.

You can expect delivery:

Main Centres (Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley) within 2 working days.

Regional areas within 5 to 7 working days

Which payment methods are accepted in the Online Shop?

lsneakerbrothers offers you the following payment methods: Payment via credit card we accepts credit card and chipped debit/cheque card payment via Visa, MasterCard and America Express only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved. Take note that only credit card payments are accepted in respect of sneakerbrothers Deals orders.

Payfast is a payment method that takes the hassle out of EFT payments. Payfast facilitates your online banking EFT process and enables your order status to be updated immediately. This is a secure payment method. Payfast, our payment service provider, has EV SSL encryption certificates which gives their payment processing service an extremely high level of security. When paying using Payfast, the communication between you and your bank occurs as it normally would. PayU merely facilitates the transaction between you and sneakerbrothers. Payfast does not store any online banking login details. Instant EFT is available to all Nedbank, Standard Bank, Capitec, FNB, Investec and Absa customers and many more. These payments are processed immediately and provide a secure transfer for immediate payment.

Who do I contact when I need personal assistance with my order, or if I am experiencing issues placing an order?

You are welcome to contact our delightful Customer Loyalty team using the chat function on the bottom right hand side of our site, you can also email us at  sales@sneakerbrothers.co.za or call us on +27612082528 , Our Customer Loyalty team strives to make your experience fantastic so please be sure to contact them for anything you may need

My items haven't been delivered yet, what do I do?

Do not bite your nails just yet; we will try everything to get your new products to you in time. If you have not received your order, feel free to contact our fabulous Customer Loyalty team and they will help you to locate your order. You are able to track the status of your order online using your order number.

How do I know if my order has gone through?

Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered. Lastly listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Customer Loyalty team and they will help you out

Send us an email




     +27 612082528 WHATSAPP OUR TEAM FOR ANY ASSISTANCE